Retiree Activities Office

Male Air Force Colonel talks to a crowd of retirees in a restaurant.The purpose of the Retiree Activities Office (RAO) at Little Rock Air Force Base is to assist all retirees of all services with whatever their need might be. It applies to all retirees, their family members and surviving spouses.

The RAO assists retirees with retired pay problems, applying for combat-related special compensation, TRICARE problems or just about any other issue that might arise. The RAO also has volunteers working at the base clinic in the pharmacy call-in. If you would like to volunteer, please contact the office.

General Information

HAVE A NEW or ADDRESS CHANGE? Please immediately notify the agencies below to update them with your new info:

Retirees: Defense Finance and Accounting Service, US Military Retired Pay, 8899 E 56th Street, Indianapolis, IN  46249-1200; 
Phone: 1-800-321-1080 or FAX: 1-800-469-6559.

Annuitants: Defense Finance and Accounting Service, US Military Annuitant Pay, 8899 E 56th Street, Indianapolis, IN  46249-1300;
Phone: 1-800-321-1080 or FAX: 1-800-982-8459.

Retirees and annuitants may also update addresses at the Pay Center's Website:

Casualty Assistance & Survivor Benefit Plan Information
Casualty Services: 501-987-3580

Attention Retirees!! Prepare your loved ones and have the following items readily available for those you love and leave behind:
DD Form 214 (discharge papers)
Retired pay statement
Leave and Earnings statement
VA paperwork, if applicable
Current WILL
Names, phone numbers & policy numbers for any life insurance policies

Having the above information readily available will alleviate any undue stress and make it easier for your loved ones to apply and receive the benefits and entitlements you left behind for them. Please be assured we are here to assist with the necessary paperwork that he/she will need to complete when the time comes. Come see us for assistance in making sure you have all of your necessary papers together.

Retirees: Please inform your spouse that if you predecease him/her and he/she decides to remarry after your death, his/her ID Card privileges will be terminated. If that marriage ends in death or divorce, he/she will be entitled to get their ID Card reinstated under you, the original sponsor, however, the reinstated privileges will Not Include Medical or TriCare Benefits.  

When a Retiree passes the Little Rock AFB Casualty office will assist with the following:
Application for Arrears of Pay, last Retiree Paycheck
Survivor Benefit Plan, if applicable
VA application, if needed
OPM application, if applicable
Contact applicable life insurance agencies, if needed
Other assistance, depending on the situation
Schedule the appointment to get another ID Card
One on one visit with the surviving spouse to complete the above claims paperwork
If the surviving spouse lives outside the local area, we may conduct this process via US Postal Service.    


Military Personnel Flight Customer Support Section
Phone Number: (501) 987-6831
Address: 1255 Vandenberg Drive, Ste 115, Bldg 1255 in the Consolidated Support Center
Appointments are available by logging into:
Operating Hours: Mon - Fri:  8:30 a.m. - 3:30 p.m.
Base In-processing Mon - Fri: 8:30 a.m. or 10 a.m. 

NEW CLOSING---The ID Section will now be closed on the first Wednesday of each month, along with the Finance Section, for training purposes beginning Jan. 2, 2019.

Customer Support manages the military ID card program, they assist active duty, guard/reserve, dependent, retiree, and 100% Disabled Veterans with ID card issuance and much more.  Please call ahead to check how long the current wait times are (can be quite long) and to ensure you have the correct documentation to accomplish all actions.


News and New Programs

Retiree Newsletter

The Weekly Retiree Activities Office Newsletter is an unofficial publication written, edited and published by the Little Rock Retiree Activities Office for the convenience of the Little Rock AFB retired population. The information or comments herein do not necessarily represent the positions or opinions of the DoD, USAF, AMC the 19th AW or any tenant units on Little Rock AFB.  While all efforts have been made to assure the accuracy of the information in this publication, no absolute guarantee of accuracy can be given nor should any be assumed.



















*IMPORTANT UPDATE* Emergency room visits for retirees
The RAO has received an important update regarding your medical insurance coverage for Emergency Room visits. As a Military Retiree, please be warned that any visit that you make to an independently owned freestanding emergency department *MAY* not be covered by Tricare/Medicare/Medicaid. Due to the fact that these centers are not bound by federal regulations regarding emergency department operations (including EMTALA), many of them are *NOT* recognized as emergency departments by the Centers for Medicare and Medicaid Services.
If you visit any such emergency department, you *MAY* be wholly responsible for any and all charges. Please take the time to verify that the medical treatment centers of your choice/near you, are properly authorized and approved by Tricare/Medicare/Medicaid *BEFORE* you visit/need them.
To verify if your preferred provider/location is covered you may contact:

Medicare: 1-800-MEDICARE

Medicaid: (800) 482-5431

Tricare for Life:  (866) 773-0404

Take Command: Increases to TRICARE Pharmacy Copayments
Copayments for prescription drugs at TRICARE Pharmacy Home Delivery 
and retail pharmacies  have increased. These changes are required by law and affect TRICARE beneficiaries who are not active duty service members.

While retail pharmacy and home delivery copayments will increase, prescriptions filled at military pharmacies
remain available at no cost. You can save the most money by filling your prescriptions at military pharmacies.

“Military pharmacies and TRICARE Pharmacy Home Delivery will remain the lowest cost pharmacy option for TRICARE beneficiaries,” said U.S. Air Force Lt. Col. Ann McManis, Pharmacy Operations Division at the Defense Health Agency.

Using home delivery, the copayments for a 90-day supply of generic formulary drugs will increase from $0 to $7. For brand-name formulary drugs, copayments will increase from $20 to $24, and copayments for non-formulary drugs without a medical necessity will increase from $49 to $53.

NOTE: Non-formulary drug: A drug in a therapeutic class that isn't as clinically or cost-effective as other drugs in the same class. You pay a higher cost share for these drugs.

At a retail network pharmacy, copayments for a 30-day supply of generic formulary drugs will increase from $10 to $11 and from $24 to $28 for brand-name formulary drugs. In some cases, survivors of active duty service members may be eligible for lower cost-sharing amounts.

TRICARE groups pharmacy drugs into three categories: generic formulary, brand-name formulary and non-formulary. You pay the least for generic formulary drugs and the most for non-formulary drugs, regardless of whether you get them from home delivery or a retail pharmacy.

To see the new TRICARE pharmacy copayments, visit
To learn more about the TRICARE Pharmacy Program, or move your prescriptions to home delivery, visit







Home Based Primary Care (HBPC)
Home Based Primary Care (HBPC) provides primary health care to eligible Veteran patients in their homes when care in the outpatient clinics is not possible or recommended. HBPC is like a clinic visit at your home.

HBPC is a team of health care professionals who will teach you and your caregiver about your medical problems (medications and how to take them, what food to eat, a safe exercise program, and more); and provide guidance to make your care easier and safer.

To be eligible for HBPC you must be homebound, have a caregiver in the home, and live in the HBPC service area.





























Important Links

The best website for Arkansas Veterans' Resources is:
The Arkansas Department of Veteran Affairs has information on Military Records, Employment, Benefits, Healthcare, Veteran Support Agencies and more! 




Requesting a DD214 for Loved Ones – You can request a copy of your loved one’s DD 214 by accessing:



National Resource Directory - This directory is a Web-based network of care coordinators, providers and support partners with resources for wounded, ill and injured service-members, veterans, their families, families of the fallen and those who support them. Located at

Armed Forces Vacation Club -- The Armed Forces Vacation Club is a space-available program offering Department of Defense-affiliated people affordable condominium vacations at more than 3,500 resorts worldwide. For more information, visit

Office Information

Director: Henry Ward, COL (Ret) ARNG

Monday and Friday:  8 a.m. - 3 p.m.
Tuesday and Thursday: 9 a.m. - 3 p.m.
Wednesday: 8:30 a.m. - 2:30 p.m.

(Due to federal holidays, wing training days, Air Mobility Command Family Days, etc., please call prior to your visit to ensure we are open to assist you with your needs.)

Building 1255, Suite 121
Little Rock AFB, Arkansas

Contact numbers
Toll Free: 1-877-815-3111
Local: (501) 987-6095
Fax: (501) 987-5865


RAO on Facebook

Retiree Breakfasts

The retiree breakfast is served at 8:15 a.m. at Hangar 1080 on the following dates:

Friday:  21 Feb 2020
Friday:  20 Mar 2020
Friday:  17 Apr 2020
Friday:  15 May 2020
Friday:  19 Jun 2020
Friday:  17 Jul 2020
Friday:  21 Aug 2020 
Saturday:  19 Sep 2020 (Retiree Appreciation Day set up and event)
Friday:  16 Oct 2020
Friday:  13 Nov 2020
Friday:  11 Dec 2020


Stay Connected

Little Rock AFB Public Affairs
19 AW/PA Community Relations
1250 Thomas Avenue (19 AW HQ Bldg.)
Suite 160
Little Rock AFB, AR
(501) 987-6744


Base Operator -
(501) 987-1110


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