News happening around Little Rock Air Force Base

News Search

News

Team Little Rock opens welcome center

A bunch of Airman stand in front a two doors inside a building

Team Little Rock leadership prepares to cut the ribbon during the opening ceremony of the new Combat Airlift Welcome Center at Little Rock Air Force Base, Arkansas, Feb. 11, 2019. All Airmen arriving at Little Rock AFB will now be met with a streamlined in-processing method at the newly established Combat Airlift Welcome Center, located in the Walter’s Community Support Center. (U.S. Air Force photo by Staff Sgt. Dana J. Cable)

A bunch of Airman stand in front a two doors inside a building

U.S. Air Force Chief Master Sgt. Justin Strain, 19th Airlift Wing command chief, gives remarks about the new Combat Airlift Welcome Center during a ribbon-cutting ceremony at Little Rock Air Force Base, Arkansas, Feb. 11, 2019. The Combat Airlift Welcome Center will be the first stop for new Airmen arriving at Little Rock AFB and serve as a one-stop shop for new Airmen and their families to process through the military personnel section, medical, traffic management office and finance. (U.S. Air Force photo by Staff Sgt. Dana J. Cable)

Two Airmen sit a desk with a computer

U.S. Air Force Airman 1st Class Khim Mallari, 19th Comptroller Squadron financial operations technician, helps U.S. Air Force Lt. Col. Andrew Smith, 19th Airlift Wing director of staff, fill out a Defense Travel System form during a mock in-processing at Little Rock Air Force Base, Arkansas, Feb. 8, 2019. The Combat Airlift Welcome Center will be the first stop for new Airmen arriving to Little Rock AFB and serve as a one-stop shop for new Airmen and their families to process through the military personnel section, medical, traffic management office and finance. (U.S. Air Force photo by Staff Sgt. Dana J. Cable)

Two Airmen sit a desk with a computer

U.S. Air Force Staff Sgt. Allen Mason, 19th Logistics Readiness Squadron transportation management office craftsman, assists U.S. Air Force Lt. Col. Andrew Smith, 19th Airlift Wing director of staff and his wife Nicole, with TMO during a mock in-processing at Little Rock Air Force Base, Arkansas, Feb. 8, 2019. All Airmen arriving to Little Rock AFB will now be met with a streamlined in-processing method at the newly established Combat Airlift Welcome Center, located in the Walter’s Community Support Center. (U.S. Air Force photo by Staff Sgt. Dana J. Cable)

All Airmen arriving at Little Rock Air Force Base, Arkansas, will now be met with a streamlined in-processing method at the newly established Combat Airlift Welcome Center, located in the Walters Community Support Center.

The Combat Airlift Welcome Center will be one of the first stops for new Airmen arriving at Little Rock AFB and will serve as a one-stop shop for new Airmen and their families to process through the military personnel section, medical, traffic management office and finance, as well as get exposed to base helping agencies.  

In early December 2018, U.S. Air Force Chief Master Sgt. Justin Strain, 19th Airlift Wing command chief; Stephanie Wynn, community support coordinator; and other key Team Little Rock members went to visit Whiteman AFB, Missouri, to tour their Task Force True North beta site. TFTN is a program based on the U.S. Special Operations Command’s Preservation of the Force and Families Program. 

“When we went to Whiteman we saw their entire TFTN program and decided to implement parts of that here at Little Rock,” Wynn said. “We liked their set-up and saw how with a one-stop center, they saved hundreds of man-hours per person in-processing. We were very impressed with their welcome center.”

The idea to stand up the welcome center next door to the Airman and Family Readiness center was a strategic one. Airmen also go to the Walters Community Support Center for their newcomer’s briefings, Green Dot and resiliency classes.

In just over two months after touring Whiteman’s welcome center, the Combat Airlift Welcome Center opened its doors.

“Whiteman has been incredibly helpful ever since they found out we were going to stand up our own welcome center,” Wynn said. “We have reached back and asked questions. They have sent us checklists and have been nothing but helpful.”

Within 72 hours of arrival, Airmen will be met by a team of trained personnel and an array of support functions consolidated at the welcome center to help them through the permanent change of station process. This includes assistance with travel vouchers, help with updating required paperwork, and scheduling follow-on appointments.

Unit command support staff personnel will schedule the initial appointment for incoming Airmen on the welcome center SharePoint site.

The sponsorship program remains a unit responsibility. Sponsors will escort in-processing Airmen to the center and remain with them during their appointment.

“We require the sponsor or a sponsor representative to come with them because we want to keep the connectedness with the unit,” Wynn said. “Say there is an Airman meeting with finance and there is a problem or they are going to have to bring some paperwork back, their sponsor can help them through that process and the unit is aware of it.”

In-processing Airmen are encouraged to bring their spouse and family to the appointment.

“The benefit of bringing your family is multi-fold,” Wynn said. “They can be connected with resources immediately and when they go through medical in-processing, they are going to be assigned primary care managers for the whole family, so getting all that done and getting them on Tricare online and making sure the spouse knows how to do that is very important.”

Airmen and family members returning to the welcome center for follow-on actions will not need an appointment.

“The resource center we have in the front is open for anyone on base,” Wynn said. “You do not have to be an in-processing Airman to use the resource center. It is there for people to get connected with resources on or off base so they know what’s available to them. The children’s play center is also open to everyone as well.”

With one-on-one in-processing, every appointment will look different and will be tailored to the Airman to receive personalized treatment.

“You have one chance to make a first impression,” Strain said. “We hope to give that initial feeling of belonging here and show off our available resources and to make that a natural part of everyday here at Little Rock AFB.”

According to Wynn, the welcome center may add more agencies over time to try and find the best fit for what works for the base.

“Our goal is to show people when they come here they are a part of ‘Herk Nation’ and a part of our community, and we are all better for it,” said U.S. Air Force Col. Gerald Donohue, 19th AW commander. “We need to let them know they are welcomed into our family immediately and throughout their time here at Little Rock. That will enable us to continue to have strong ties with our Airmen and their families, and ultimately it will benefit our Air Force as a whole by promoting resilience from the start.”

Expect to see more movements of personnel and helping agencies across the base as Team Little Rock takes a broad, deliberate approach to position staff to respond to Airmen when and where they need it, and to help ensure Airmen are getting the best, most efficient care possible.

Move locations:

Bldg. 1260

-Inspector General

Bldg. 1250

-Public Affairs

Bldg. 1240

-Director of Staff

-Equal Opportunity

-SAPR

-Special Victims’ Counsel

Walters Community Support Center

-Welcome Center

-Community Support Coordinator

-Violence Prevention (Green Dot)

For the most current information, Airmen and their families are encouraged to download the Little Rock AFB App.

USAF Comments Policy
If you wish to comment, use the text box below. AF reserves the right to modify this policy at any time.

This is a moderated forum. That means all comments will be reviewed before posting. In addition, we expect that participants will treat each other, as well as our agency and our employees, with respect. We will not post comments that contain abusive or vulgar language, spam, hate speech, personal attacks, violate EEO policy, are offensive to other or similar content. We will not post comments that are spam, are clearly "off topic", promote services or products, infringe copyright protected material, or contain any links that don't contribute to the discussion. Comments that make unsupported accusations will also not be posted. The AF and the AF alone will make a determination as to which comments will be posted. Any references to commercial entities, products, services, or other non-governmental organizations or individuals that remain on the site are provided solely for the information of individuals using this page. These references are not intended to reflect the opinion of the AF, DoD, the United States, or its officers or employees concerning the significance, priority, or importance to be given the referenced entity, product, service, or organization. Such references are not an official or personal endorsement of any product, person, or service, and may not be quoted or reproduced for the purpose of stating or implying AF endorsement or approval of any product, person, or service.

Any comments that report criminal activity including: suicidal behaviour or sexual assault will be reported to appropriate authorities including OSI. This forum is not:

  • This forum is not to be used to report criminal activity. If you have information for law enforcement, please contact OSI or your local police agency.
  • Do not submit unsolicited proposals, or other business ideas or inquiries to this forum. This site is not to be used for contracting or commercial business.
  • This forum may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy.

AF does not guarantee or warrant that any information posted by individuals on this forum is correct, and disclaims any liability for any loss or damage resulting from reliance on any such information. AF may not be able to verify, does not warrant or guarantee, and assumes no liability for anything posted on this website by any other person. AF does not endorse, support or otherwise promote any private or commercial entity or the information, products or services contained on those websites that may be reached through links on our website.

Members of the media are asked to send questions to the public affairs through their normal channels and to refrain from submitting questions here as comments. Reporter questions will not be posted. We recognize that the Web is a 24/7 medium, and your comments are welcome at any time. However, given the need to manage federal resources, moderating and posting of comments will occur during regular business hours Monday through Friday. Comments submitted after hours or on weekends will be read and posted as early as possible; in most cases, this means the next business day.

For the benefit of robust discussion, we ask that comments remain "on-topic." This means that comments will be posted only as it relates to the topic that is being discussed within the blog post. The views expressed on the site by non-federal commentators do not necessarily reflect the official views of the AF or the Federal Government.

To protect your own privacy and the privacy of others, please do not include personally identifiable information, such as name, Social Security number, DoD ID number, OSI Case number, phone numbers or email addresses in the body of your comment. If you do voluntarily include personally identifiable information in your comment, such as your name, that comment may or may not be posted on the page. If your comment is posted, your name will not be redacted or removed. In no circumstances will comments be posted that contain Social Security numbers, DoD ID numbers, OSI case numbers, addresses, email address or phone numbers. The default for the posting of comments is "anonymous", but if you opt not to, any information, including your login name, may be displayed on our site.

Thank you for taking the time to read this comment policy. We encourage your participation in our discussion and look forward to an active exchange of ideas.

Photo Gallery: Week in Review