Medical referral process change Published July 2, 2014 By By 19th Medical Group LITTLE ROCK AIR FORCE BASE, Ark. -- Starting July 1, the 19th Medical Group will transition to a new referral management appointing process. The new process entitles beneficiaries to directly schedule off-base network specialty appointments with an approved facility. When you have an off-base referral, the following steps should be accomplished: 1) Visit the Referral Management Center across from radiology. 2) After approximately 72 hours, call Humana at 1-800-444-5445 or visit their website at www.humana-military.com to confirm and view your network referral. 3) Call the specialty provider's office to schedule your appointment. The provider's information will be listed in the referral details. Once you've booked the appointment, call the Referral Management Center at (501) 987-1285 or (501) 987-7227 to leave details about your scheduled appointment. If you do not leave a message, an automated referral reminder system will call you at regular intervals requesting the information and remind you to make the appointment. It is important to know that seeking care without an approved referral will result in you paying for the entire appointment yourself. If you have any please call (501) 987-1285 or (501) 987-7227, or TRICARE at 1-800-444-5445.