LITTLE ROCK AIR FORCE BASE, Ark. -- Due to the upcoming permanent change of station (PCS) season and anticipated staffing changes, there will be a temporary reduction in the availability of primary care providers at the Little Rock Air Force Base Clinic through Sept. 30, 2025, when new providers are scheduled to arrive.
To provide timely access to high-quality care during this time, the 19th Medical Group will temporarily transition some beneficiaries from on-base care to designated TRICARE network providers.
This transition will only impact a subset of patients seen by family health providers. Beneficiaries affected by this temporary change will be notified directly and provided detailed information about accessing network care to ensure a smooth transition.
The 19th MDG appointment line at (501) 987-8811 will offer one-stop appointment information and comprehensive support during this time.
“We are in the business of taking care of our Airmen and families,” said Col. Elizabeth Hoettels, 19th MDG commander. “Even when we face manning challenges, it’s always our primary objective to provide premier medical care to our patients.”
To ensure that comprehensive care, patients will continue to work with their 19th MDG nurses and technicians who will maintain oversight and help manage patients’ care and referrals.
Additionally, the 19th MDG will:
- Continue to manage referrals, pharmacy services and Exceptional Family Member Program (EFMP) support.
- Keep beneficiaries informed about network provider options, referrals and access to TRICARE network providers for primary care.
- Provide clear, timely assistance to guide beneficiaries through this temporary transition.
Mission readiness and strengthening Airmen and family resilience are foundational requirements supported by the clinic, which aims to provide a continuum of care.
“We are committed to providing our beneficiaries with the care they need, when they need it,” Hoettels said. “Access to medical care is incredibly important to us — it’s not just our goal; it’s our entire mission.”
Once the new providers arrive later this summer, beneficiaries will be welcomed back to the base clinic to resume care.
For the most up-to-date appointment information and support, contact the 19th MDG appointment line at (501) 987-8811.