LITTLE ROCK AIR FORCE BASE, Ark. -- Name and Rank: Airman 1st Class Caleb Chapman
Unit: 19th Healthcare Operations Squadron
Official Duty title: Patient Administration Technician
Hometown: Cincinnati, OH
Time in service: 1 year, 9 months
Time at Little Rock: 1 year, 3 months
Goals: Begin College, get involved more outside of the flight, continue developing skills such as leadership, public speaking, and resiliency
Hobbies: Writing, running/fitness, spending time with family and friends, and watching sports (mostly basketball, football, and track & field)
Chapman mitigated a TRICARE flight leadership manning gap for two months. He educated 10 patients on medical-travel and navigated two new cases for reproductive healthcare services, ensuring $22K in patient reimbursements all while training a new GS employee as the new patient travel clerk.
Additionally, during a 43% staff shortage, Chapman led patient administration by providing 14 hours of training to three new Airman. He processed 194 patient registrations, 285 referral inquiries and 298 release of information requests, securing $1.4M in continued care.
Finally, as the flight's Military Health System GENESIS subject matter expert, Chapman refined the patient identification process. He researched incorrect coordination of benefits and amended insurance data to circumvent potential bills, resolving a two months backlog and 13 beneficiary errors.