LITTLE ROCK AIR FORCE BASE, Ark.
Name and Rank: Senior Airman Luke Hayes
Unit: 19th Comptroller Squadron
Official Duty title: Financial Operation Technician
Hometown: Springfield, IL
Time in service: 5 years
Time at Little Rock: 4 years, 7 months
Goals: Finish computer science degree
Hobbies: Playing with his pug, Muffin
Hayes is the primary POC for all separation and retirement customers. He processed final paychecks for 333 members, disbursing $1.1M.
Additionally, Hayes is also the primary military pay certifying official, auditing all pay record updates for the Wing’s 7,500 personnel, including five GSUs.
Finally, Hayes is a highly skilled Customer Service SME. This enables him to adapt to various roles, filling shortfalls in the flight and Welcome Center. He also plays a critical role in mentoring and developing other Airmen within the organization.