New Air Force Legal Assistance Web site

  • Published
LITTLE ROCK AIR FORCE BASE, Ark. --  Next time someone needs a will, power of attorney or just have a legal question, visit www.aflegalassistance.com. The Air Force JAG Corps has unveiled the new Air Force Legal Assistance Web site worldwide. The Web site is designed for active duty and reserve component members, retirees and dependents.

The Web site was created to increase efficiency and track client satisfaction with the Air Force legal assistance program. Because it is a public site, clients may access the site's features from the comfort of their homes without a CAC card. The site's features include:

· Legal Topics: Short papers on common legal assistance topics such as wills and family law issues. It also contains links to other helpful sites.

· Legal Worksheets: Access to online questionnaires for wills, living wills, and powers of attorney. After completing the online worksheet, the Web site provides each client a unique "ticket number." Data entered by clients is secure and may be accessed only after clients visit their local legal office and provide their ticket numbers to legal office personnel.

· Online Survey: Following a visit to the legal office, clients are encouraged to provide feedback concerning the professionalism and helpfulness of the legal professionals.

Many clients visit a legal office to obtain a will or other legal document, and realize after arriving they need to gather more information or documents from home. Sometimes clients realize they need to speak with their spouse about an issue. Completing an online worksheet will help minimize these multiple visits. By filling out an online worksheet, clients will be able to consider critical issues online prior to visiting the legal office. After receiving a ticket number, clients may take their ticket number to the legal office. An attorney or paralegal will then access the client's data with the ticket number. This will reduce the amount of information the clients need to bring with them, and allow the legal office to streamline the process to some degree.

While the Web site increases convenience for clients, everyone should note the following:

· Information on the Web site is for educational and informational purposes only. The Web site can't replace consultation with a local JAG, and Airmen should never rely solely on the Web site when making decisions.

· Clients will not have the ability to print a legal document (will, power of attorney, etc.) from the Web site. Clients will need to visit the legal office and provide their ticket numbers to obtain their legal documents.

· The Web site is designed for client convenience, but no one is required to use the Web site prior to visiting the legal office.

Take a look at the Web site the next time a legal need arises, and feel free to visit the legal office during our legal assistance hours of Mondays 2 - 3 p.m. and Fridays 9 - 10 a.m. The legal office values feedback concerning the Web site and the services provided, and continue to look for ways to better serve the Little Rock Air Force Base clients.

(Courtesy of the 19th Airlift Wing Legal Office)